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FAQ

QHow can I use the certificate issued?
A

Certificates of completion can be used or benefit from the following.

  1. 1. It can be used to demonstrate one's Korean proficiency.
  2. 2. In this service, you can receive a discount coupon when taking a related lecture.
  3. 3. You are eligible to participate in the event held by this service.

 

QCan I cancel the payment and get a refund?
A

Payment cancellation and refund are possible in accordance with the regulations set by this service. The regulations are as follows.

  1. 1. Refunds are possible at the request of the member, but the member must bear all expenses for payment and refund in all cases.
  2. 2. The criteria for calculating the refund amount shall apply to the duration of the course or the number of lectures taken.
  3. 3. After payment, if it is before the course period, a full refund will be made.
  4. 4. If the duration of the course or the number of lectures is within 1/3, 60% of the payment amount shall be refunded.
  5. 5. If the duration of the course or the number of lectures is within two-thirds, 30% of the payment amount shall be refunded.
  6. 6. Refunds are not possible if the duration of the course or the number of lectures taken is 2/3 or more.
QHow can I get a certificate of completion?
A

After completing the course, you can get an English certificate directly from the lecture hall's certificate issuance corner.

QWhat are the criteria for completion by course?
A

The criteria for completion are as follows.

  1. 1. If you take more than 60% of the total lecture time per lecture, it is recognized that you have completed the lecture.
  2. 2. If the number of lectures completed among the lectures constituting the entire course is more than 70%, it is recognized that the relevant course has been completed.
QWhat do I do in the event of a connection error or playback error?
A

If you send the details of the error through e-mail, it will check the cause of the occurrence and guide you through e-mail.

QFrom when can I take online lectures?
A

When the payment (card payment) is confirmed, the right to take the course is granted, and an information email is sent individually to inform you of this.

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